For order cancellations, please contact us immediately at
firstname.lastname@example.org. We will endeavour to respond to all emails within
24 hours. Once the order request has been processed by our manufacturers your
order cannot be cancelled.
the unlikely occurrence that your goods are lost or damaged in transit,
please contact us at email@example.com. We will then launch a formal
investigation with the courier company, once Pooche Supplies has received
confirmation that the delivery has not been successful customers will be
offered either a full refund or replacement.
the unlikely event that your item has arrived to you in an unsatisfactory
condition please condition
please contact us at firstname.lastname@example.org we will investigate this right away.
to process this, you will be required to provide us with photos demonstrating
case is different and depending on the circumstances and the severity of the
damage we may offer a replacement order or a full refund.
also note that on occasion there may be slight colour/shade disparity between
the colours of our items on different platforms e.g. mobile/tablet due to tint
and contrast difference and we aim to accurately demonstrate all of our
products on our website as clearly as we can.
you change your mind about the items you have purchased from us, we will refund
the purchase price (minus the shipping costs) subject to the condition that the
item arrives back to us within 30 days of you receiving.
refund issues are processed through our Support Team which you can reach via
our Contact Us page or by emailing email@example.com.
important to contact us as soon as possible, as all returns require the
inclusion of a slip containing your Return Number which is obtained from a
member of our Support Team.
do not send the order back to us without obtaining the return address and your
Return Number as we may be unable to accommodate you in this scenario. Some of
our warehouse facilities are unable to accept returns so it is vital you
contact us so we may fully assist and provide the best address to you.